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Edit drawer settings

Comment

Add a comment. This comment is displayed under the drawer titel in the edit view.

Description

Add a drawer description. The description is displayed under the title of the drawer in the overview list of the Drawer editor.

Command configuration

USU Customer Service Knowledge Management has implemented a browser extension which can execute commands on a client computer e. g. extract system information of an end user workplace. With this you can enrich a ticket and provide the agent information which enables him to deliver better and faster ticket solutions.

Important

To use this feature, the user must have the USU Customer Service Knowledge Management browser extension USU Self Healing licensed, installed, and configured on his system.

USU Self Healing Extension needs a certificate deployed in K8s packages (USU Software Compose) so the server can communicate with the browser extension. This is not implemented in the K8s packages (USC) release from August 2025. Even the functionality is delivered in USU Portal it can't be used until the certificate deployment is implemented. This is planned to be implemented in PI2025.3 (delivery date is planned for 18.11.2025).

The following configurations must be done to use this feature:

Important

Command configurations are only available for drawer with renderer type FORM.

Enabled

Enable/disable the function using the toggle.

Result type

Define the result type in which the system information is to be saved.

  • FILE, e. g. a ZIP file

  • IMAGE, e. g. a Screenshot as .PNG

  • TEXT, a plain text result. It will append a .txt file to the ticket.

  • EMPTY to perform an action like clearing a temp folder

Note

The following fields may vary depending on the Result type.

Filename

Define the filename of the result file.

Target field

Define the target field in which the result (file) is to be saved.

Use collect API

Activate Use collect API to collect data. It provides a way to execute multiple commands at once.

If Yes:

The data is collected and made available in one call.

  • Arguments: Enter the arguments. Arguments refer to the parameters or inputs that you send along with an API request.

If No:

The data is collected and made available in different calls.

  • Module: Define the module.

  • Command: Define the command that acts within the module.

  • Arguments: Add a value and click Add. You can create various argument values.

Make sure that the commands are defined in the Command whitelist.

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