Knowledge center integration
The Knowledge Center (KC) integration is an optional feature of the Self-Service Portal. When enabled, this feature provides you with direct access to relevant Knowledge Center articles, improving your ability to resolve various issues independently.
Dashlet for knowledge center articles
The KC integration includes individual dashlets that display selected Knowledge Center articles specifically curated for end-users. The main purpose of this feature is to provide quick access to essential articles without requiring users to search manually.
Examples:
Find and click a Knowledge Base document on how to reset a password.
Select and click a Knowledge Base document on how to request a new item.
Find an interactive document with a survey on how great the Self-Service Portal is.
Administrator's role
Administrators can customize the content displayed in the dedicated dashlet, ensuring that you have quick access to the most relevant resources.
They play a crucial role in configuring the KC integration, including:
Setting up access to specific article categories.
Creating curated lists of essential Knowledge Center articles for end-users.
Flagging documents in the Knowledge Center as FAQs for seamless integration into the Portal.