Self-Service Portal benefits
The primary benefit of the Self-Service Portal is that it provides easy access to all internal company services for employees and managers.
Other advantages include:
Access to both IT services and non-IT services (HR, Facility, Accounting…).
Displays information from various sources in aggregated and role specific views.
Retrieve information about own services/assets and tasks in process.
Retrieve information about services or assets assigned to my cost centers. It is intended for managers.
Find and retrieve documents, FAQs and guided dialogs from the knowledge database.
Report incidents and get them resolved.
Request new services.
Approve requests. It is intended for managers.
Reduces workload of the IT and other service departments.
Generally increases satisfaction of the end-users.