Creating a ticket: Knowledge Center documents
In the USU Portal, users can search for solutions in the Knowledge Center (KC) before creating a support ticket. If the information provided in a KC document does not resolve the issue, the system allows you to create a ticket directly from the document view, streamlining the support process.
Depending on the type of KC document, the ticket creation experience may vary:
For standard KC documents, you can manually create a ticket from the document drawer.
For active documents (interactive forms with checklists or decision trees), your answers and selections are automatically transferred into the ticket description.
To learn more, see the following sections: