Self-Service Portal architecture
works in conjunction with the other modules and provides users with the centralized access to IT services across various end-devices. This modular approach is a key advantage of the USU Self-Service Portal solution.
The architecture of the USU Self-Service Portal consists of the following building blocks:
End-User Access: Users can access the Self-Service Portal via browsers on desktop or mobile devices, providing flexibility and convenience.
Back-End Connectivity: On the back end, the Portal connects to the source systems with specific adaptors.
Knowledge Center (KC) - supports the Knowledge Mananagement.
Chatbot - brings the chat functionality.
USU Service Management - manages ticketing.
USM and USU Service Shop - handles service requests.
Self-Healing Integration: The Chatbot is integrated with self-healing services on local devices, enabling automated troubleshooting and resolution.