Displaying FAQ documents
The KC integration can also target FAQ documents.
FAQ documents which can appear in the dashlet specifically include:
Flagged content - articles flagged as FAQ in the Knowledge Center automatically appear in the dashlet.
Dynamic content - clicking an FAQ displays its content directly in the Portal including dynamic elements if they are available.
To access the FAQ documents:
Navigate to the FAQ Documents from KC dashlet.
A customizable item list displaying FAQ documents opens.
Click directly on the desired document in the list.
The documents opens in the drawer on the right-hand side.
Depending on the content type, you can:
Click Create ticket to create a new ticket based on the document.
Work directly with dynamic documents.
Click Close to exit the document.