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USU Self-Service Portal
Benutzerhandbuch
Einführung
Grundlagen des Self-Service
Willkommensseitenüberblick
Arbeiten mit dem Portal
Beliebter Inhalt
5
Grundlagen des Self-Service
Über den Self-Service
Einführung in das USU Self-Service Portal
Self-Service Portal Architektur
Self-Service Portal Vorteile
3
Begriffe und Defintionen
Begriffe
Zielgruppen
5
Willkommensseitenüberblick
Beispiele für verschiedene Konfigurationen der Willkommens- und Portalseiten
Toolbar
Navigationsmenü
Dashlets
9
Arbeiten mit dem Portal
Verwenden der Suche
News lesen
Aktuelle IT-Störungen inklusive „Ich auch“
Tickets und Ticketing
Chatbot-Dialoge
Manager-Self-Service
Knowledge Center-Integration
USU Shop-Integration
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Suchresultat
USU Self-Service Portal
User Manual
Introduction
Self-Service essentials
Welcome page overview
Working with the portal
Featured content
5
Self-Service essentials
About the Self-Service
USU Self-Service Portal introduction
Self-Service Portal architecture
Self-Service Portal benefits
3
Terms and definitions
Terms
Target groups
5
Welcome page overview
Examples of various configurations of the Welcome and Portal Pages
Toolbar
Navigation menu
Dashlets
9
Working with the portal
Searching
Reading the news
Current IT disruptions including “Affected too”
Tickets and ticketing
Chatbot dialogs
Manager Self-service
Knowledge center integration
USU Shop integration
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